Protecting your financial and personal privacy is important to us. TRIAD EAP considers it a high priority to earn and keep our customer's trust and confidence. We want to assure you that we will do everything necessary to protect that confidence.
THIS NOTICE DESCRIBES THE TYPES OF PERSONAL INFORMATION WE COLLECT, WHAT WE DO WITH THIS INFORMATION ONCE COLLECTED, AND HOW YOU CAN GET ACCES TO THIS INFORMATION.
What Information do we collect?
We obtain information about you from a few sources. Your employer gives us your name, and may also provide your address, phone, email, and/or the names of your dependent family members. If you contact us to see one of our affiliate counselors we will have you complete a "client intake" form; additionally, TRIAD's affiliate counselors may collect additional information beyond that provided by the employer including your date of birth, social security number, gender, marital status, health insurance provider, and/or a general description of the nature of your problem, illness or injury.
Who are our Affiliates and what types of information do we share with them?
Our affiliates include mental health providers (psychotherapists), social workers, financial advisors, and attorneys. Our affiliates are not TRIAD EAP employees - they provide services for TRIAD EAP's clients and are independent contractors who maintain their own private practices. Because of TRIAD EAP's role as an administrative entity who contracts with independent professionals to provide direct services, we are not considered a Health Insurance Portability and Accountability Act (HIPAA) "covered entity" with respect to your private health information (PHI). If you call for a service that an affiliate provides we will give them your name, other pertinent contact information, and a description of the EAP benefit available to you.
What will happen when you meet with a psychotherapist?
Your psychotherapist protects privacy of your therapy records and health information. They adhere to very rigorous state and federal privacy rules. You will be requested to sign the counselors' disclosure statement and will be advised of the psychotherapist's privacy practices.
What do we do with this information?
Voluntary Participation. When you voluntarily contact TRIAD EAP for EAP Services the information you give during a therapy session(s) is legally confidential. Your personal information will not be disclosed to your employer or any other party except for certain instances such as:
EMPLOYER Referral. When your employer notifies TRIAD EAP that it has referred or will refer you for EAP Services and does not state that your position is in jeopardy, then upon request of employer, TRIAD EAP will seek authorization from you to disclose that you did or did not contact TRIAD EAP for EAP Services. No other information will be disclosed to employer.
EMPLOYER Referral, Position Jeopardy Situation. When your employer notifies TRIAD EAP that it has or will make a "Supervisory Referral" because they have determined that your job is in jeopardy, then upon request of employer, TRIAD EAP will ask you for authorization to provide your employer with the following information:
We may contact you to administer our satisfaction survey which asks for your opinions about the services you received by TRIAD EAP.
We take reasonable physical, electronic and procedural steps to help safeguard your personal information.
Who can I complain to?
You may complain to TRIAD EAP and/or your counselor if you believe your privacy rights have been violated. For TRIAD EAP contact John Gribben, Privacy Officer at:
Mail: 844 Grand Ave., Suite C
Grand Junction, CO 81501
Email: send us an e-mail
You may also complain to the Secretary of the United States Department of Health and Human Services. If you file a complaint, we will not take any action against you or change our treatment of you in any way.
Other Private Health Information Rights
You have many rights regarding private health information (PHI) about you. Please contact your counselor directly to determine what your rights are and how to:
Privacy Information Specific To Internet Usage