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 Following their counseling session all EAP clients are given a brief survey to complete and return to TRIAD either confidentially or with their names included. The questions ask about TRIAD’s check-in procedures and personnel, the counselors’ effectiveness, caring, knowledge, whether the session(s) were effective, if their job performance had improved, whether they would return to TRIAD in the future, and whether they would recommend TRIAD to a coworker. Results from prior Client Surveys are available upon request. Employer representatives are always encouraged to tell us whether the program is meeting their expectations. |
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 Regular reporting and feedback is essential to allow employers to assess whether the program is being utilized sufficiently and effectively. Utilization reports are provided on a quarterly basis and include information on those who have used EAP services such as number of clients, age, gender, number of clients, and problem categories. Reports do not identify individual employees or their treatment. Protecting client confidentiality is rigorously adhered to. Anonymity is guaranteed so that employees feel comfortable accessing counseling services without fear of any repercussions. |
